Shipping and Returns
Shipping
- Where: we ship within the United States.
- Cost: standard shipping is free on every order.
- When: orders ship once stock is in hand. After you order, we email an estimated ship date and tracking when it ships. If a delay is expected, we will tell you and you may cancel for a full refund at any time before it ships.
- Carrier: we ship with USPS or a similar carrier. Delivery times depend on the carrier.
- Campus pickup: pickup in person at UC San Diego is arranged by message on Instagram at @clipdeskofficial.
Returns and exchanges
- You have 30 days from delivery to return or exchange your ClipDesk if it is not right for you. Campus purchases follow the same 30 days from the date you received it.
- To start, email hello@getclipdesk.com or message @clipdeskofficial on Instagram with your name and order details. We will send return instructions.
- Please send back the product with everything that came in the box, in reasonable condition.
- Return shipping: you pay to send it back, unless it arrived damaged or defective, in which case we cover it.
- We refund to your original payment method after we receive and check the item, usually within 7 business days. Your bank may take longer to show it.
Damaged, defective, or missing items
If your order arrives damaged or something is missing, contact us within 30 days of delivery with a photo and we will replace it or refund you. If tracking shows delivered but you did not receive it, tell us and we will work with you and the carrier to fix it.
Cancellations
You can cancel any time before an order ships for a full refund. Email hello@getclipdesk.com.
Contact
hello@getclipdesk.com or @clipdeskofficial on Instagram.